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Policies

Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@geraldlajoie.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@geraldlajoie.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.



Shipping Policy

Shipping is complimentary for all orders. The orders are shipped via Canada Post Expedited Parcel. Please allow up to 3-5 days for your order to be processed and shipped. gérald lajoie does not ship packages requiring a signature upon delivery. If you would like to require a signature upon delivery please email us at info@geraldlajoie.com within 24 hours of placing your order. gérald lajoie is not responsible for lost and/or stolen packages. Once your order has been shipped you will receive a confirmation email with your tracking number. gérald lajoie is not responsible for delays in shipping or delivery by the shipping service. The customer will be updated on the status of their order via e-mail.